How to Recover Your CPUT Student Email Password and PIN
How to Recover Your CPUT Student Email Password and PIN
If you’re applying to any program at the Cape Peninsula University of Technology (CPUT) — whether it’s a diploma, degree, or certificate — you’ll need your student number and PIN to log in to the student portal. But what happens if you’ve forgotten your CPUT PIN and can’t access your MyCPUT student email where the reset code is sent?
Don’t worry — this guide will walk you through the exact steps to recover your CPUT student email password and regain access to your student portal, so you can continue your application or academic tasks without delay.
📧 Why Access to Your MyCPUT Email Is Important
Your MyCPUT email (e.g., 123456789@mycput.ac.za) is the university’s official communication channel. It’s where CPUT sends:
- Your student PIN
- Application updates
- Registration confirmations
- Academic notices
So, if you forget your student PIN and request a reset, the email with your PIN goes straight to your MyCPUT email inbox — not your personal Gmail or Yahoo.
🔄 Step-by-Step: Recovering Your MyCPUT Email Password
✅ Step 1: Use Microsoft Outlook’s Password Reset Tool
CPUT student email is hosted on Microsoft Office 365. You can try resetting your password yourself:
- Go to: https://outlook.office.com
- Click “Forgot password?”
- Enter your MyCPUT email address (e.g., 123456789@mycput.ac.za)
- Follow the instructions to reset your password using your linked recovery methods (security questions, phone, or backup email)
🧠 Tip: You may have set security questions or linked a mobile number during first-time setup. These can help reset your password faster.
✅ Step 2: Contact CPUT ICT Support (If Self-Reset Fails)
If you can’t reset your email password through Outlook, contact CPUT’s IT helpdesk:
- Email: ictsupport@cput.ac.za
- Phone: +27 21 959 6407
- ICT Info Page: https://www.cput.ac.za/students/about/ict
💬 Sample Email:
Subject: Help Needed – MyCPUT Email Password Reset
Dear ICT Support,
I am a registered/applied student at CPUT. I’ve forgotten the password to my MyCPUT student email and cannot retrieve my student PIN. Please assist me in resetting my student email account.Full Name: [Your Full Name]
Student Number: [Your Student Number]
ID Number: [Your South African ID or Passport Number]Thank you for your help.
🔓 Step 3: Recover Your Student PIN
Once your email access is restored:
- Visit: https://www.cput.ac.za/study/track
- Click on “Forgot PIN?”
- Enter your student number
- The system will send your new PIN to your MyCPUT email
- Retrieve the PIN and log back into the CPUT student portal
🧾 What You Can Do After Logging In
Once you’ve recovered your PIN and regained access:
- Apply for new courses
- Track your application status
- Download admission letters
- Update your contact details
- Register for the next academic term
📱 Pro Tip: Add Your Personal Email for Easy Future Recovery
To avoid issues later:
- Log into the student portal
- Go to your profile or “Personal Information”
- Update your alternate email and mobile number
This way, password reset links or PINs can be sent to your personal Gmail, Yahoo, or phone in the future.
✅ Summary
Whether you’re applying for a certificate, diploma, degree, or postgraduate course at CPUT, forgetting your student PIN or email password doesn’t have to stop your progress. Follow the steps to recover your MyCPUT email, get your student PIN, and get back on track.